RETURN & REFUND

At Aquila Tshirts, we strive to ensure your greatest satisfaction with every purchase you make. If for any reason you are not completely satisfied with your order or if you receive a defective item, we are here to assist you with our convenient Refunds and Returns Policy. Please read the following terms and conditions carefully to understand how the process works:

1 – Changing Or Cancellation:

12 HOURS TO CHANGE OR CANCEL

  • You have the option to change order information ( shipping address, phone number, customizations, etc. ) or cancel the order within 12 hours of placing it.
  • To request changes or cancel an order, please contact our Customer Support team immediately at [email protected]
  • If the order has not been processed for shipping, we will gladly make the necessary adjustments or cancel the order and issue a full refund.

2 – Refund & Return:

30 DAYS TO RETURN AND REFUND

We accept and guarantee refund within 30 days of your receipt for eligible products.

2.1. Refund and return cases:

For defective products:

  • Defective/damaged items.
  • Items different from description or customization.
  • Incorrect/mismatched sizes.
  • Lost/missing items.
  • Other mistakes caused by us

We will arrange for a replacement or a full refund (including return shipping costs), depending on your preference.

For customer remorse:

After placing an order, please double check the order information sent to your email. If there are any changes, you should contact us immediately as mentioned in the Changes or Cancellation section.
However, if after receiving your order you just change your mind or are not satisfied with the item for any reason, you can still contact us. We will assist with returns and refunds on a case-by-case basis and for the reasons you give to ensure your satisfaction is at its highest.

2.2. Refund Eligibility:

  • Time to accept request: 30 days from receiving of order.
  • Condition of products: The item must be unworn, unwashed, unused or otherwise in the same condition that you received it. It must also be in the original packaging.

2.3. Refund and Return Procedure:

  • Step 1: Contact Customer Service Here
  • Step 2: Please provide detailed photos of the received items and the package’s cover, including the shipping label, to request a refund or replacement
  • Step 3: After we receive your ticket with the necessary details, we will review the ticket and contact you and process the refund or replacement accordingly.

2.4. Return process:

Our Customer Support team will guide you through the return process. There are a few things you need to know:

  • We accept returns from the United States
  • You can return products: In store or by mail.
  • You can get return label:
    • For defective products: Download/print
    • For your remorse: your responsibility
  • You can return products condition that allow: New
  • Restocking fee: No
  • How much will you pay for return shipping? No cost (For defective products)

2.5 Refund process:

Once we receive and inspect the returned item, we will notify you of its status. If the return is approved, we will initiate a refund to your original payment method within 2-3 business days.
Please note that it may take additional time for your bank or credit card company to process the refund, usually takes about 3-5 working days.
If within 7 business days of confirming the refund, you still have not received the refund. Please let us know by mail.

If you have any questions or concerns regarding our Refund and Return Policy, please feel free to reach out to us. We value your satisfaction and will do our best to provide an exceptional shopping experience.

CUSTOMER SUPPORT:

Mail: [email protected]
Phone: +1 (718) 218-3048